{"id":10890,"date":"2025-06-05T09:55:42","date_gmt":"2025-06-05T08:55:42","guid":{"rendered":"https:\/\/lostpaws.co.uk\/?page_id=10890"},"modified":"2026-02-10T12:54:00","modified_gmt":"2026-02-10T11:54:00","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/lostpaws.co.uk\/faqs-2","title":{"rendered":"FAQ\\’s"},"content":{"rendered":"
[vc_row et_full_width=”true” et_row_padding=”true” thb_column_padding=”true” css=”.vc_custom_1665403173544{padding-top: 160px !important;padding-bottom: 60px !important;background-image: url(https:\/\/www.lostpaws.co.uk\/wp-content\/uploads\/2021\/08\/faq_header_img_3.jpg?id=3995) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1628774941718{margin-top: 20px !important;}”]\n

FAQ’s<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Subscription<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion c_icon=”” active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”Why Lost Paws offers free microchip registration” tab_id=”why-lost-paws-offers-free microchip-registyration”][vc_column_text css=””]We offer free pet microchip registration to try to get as many pets registered, so ensuring that if they go missing the microchip number can be traced to the owner[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the lifetime cost?” tab_id=”1758026049749-69158410-1653″][vc_column_text css=””]We offer a free registration option and accordingly there is no charge[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I add to my subscription?” tab_id=”can-i-add-to-my-subscription”][vc_column_text css=””]Yes, you can add another pet in the free microchip registration option by just clicking on the add a pet button in your dashboard.[\/vc_column_text][vc_column_text css=””][\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I cancel my subscription” tab_id=”1745845341667-4cd87ec0-c487″][vc_column_text css=””]You can cancel both the free microchip registration and the premium version at any time by emailing us at admin@lostpaws.co.uk<\/a>  We do not offer any refund for any cancellation.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1675869376254{padding-top: 60px !important;}” el_id=”microchips”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Microchips<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion c_icon=”” active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”What is the Microchip Law?” tab_id=”1665402283351-d2c96d01-a8a0″][vc_column_text]Further details on the law surrounding the microchipping of dogs can be found by clicking on the links below
\nhttps:\/\/www.legislation.gov.uk\/ukdsi\/2015\/9780111125243<\/a> (England)
\nhttps:\/\/www.gov.uk\/get-your-dog-microchipped<\/a> (England)
\nhttps:\/\/www.gov.uk\/government\/news\/cat-microchipping-to-be-made-mandatory<\/a>
\nhttps:\/\/www.legislation.gov.uk\/wsi\/2015\/1990\/made<\/a> (Wales)
\nhttps:\/\/www.legislation.gov.uk\/sdsi\/2016\/9780111030127<\/a> (Scotland)
\nhttps:\/\/www.nidirect.gov.uk\/articles\/dog-licensing-and-microchipping#:~:text=All%20dogs%20in%20Northern%20Ireland,dog\u2019s%20microchip%20number%20are%20accurate<\/a> (Northern Ireland)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a microchip?” tab_id=”1665402462793-807afac8-ea22″][vc_column_text]A microchip is a passive transponder which uses RFID (Radio Frequency Identification Device) technology.\u00a0Our chips are manufactured with a frequency of 134.2 kHz which conforms with ISO 11784\/11785 standards. This is required by UK regulations and those of EU countries and most other territories.<\/p>\n

Each microchip is pre-programmed with a unique number, then sealed with resin to protect the inner circuitry and finally encased in bio-compatible glass and coated with Parylene-C. This chip is then put into a needle attached to a syringe, which allows the implanter to inject it into the pet, just below the skin. Its no more painful to the pet than you having your vaccinations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is Parylene-C?” tab_id=”1665402491282-b9a58309-8c6b”][vc_column_text]Parylene-C is a medical grade coating that allows natural tissue to adhere to it so reducing the possibility of migration. It can take up to four weeks for this process to be completed and so some migration may occur during this period.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to get your dog microchipped” tab_id=”1666867981068-adc25443-bfd8″][vc_column_text css=””]As a proud owner of a new dog or cat you must by law have it microchipped, so if your pet gets lost and the chip is scanned you can be identified as the keeper of that pet. This may have been done already by the breeder and if that is the case they will arrange to transfer the ownership of that chip to you. If not already chipped, you can either take your dog to your veterinary surgeon at eight weeks of age, or a licenced implanter and they will do it. The chip data given comes in the form of a barcode which you then register on our site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does a microchip work?” tab_id=”1665402509198-3caf3227-226e”][vc_column_text]When a scanner is placed near the chip it will be read and the unique sequence of numbers will be transmitted to the scanner. Each chip has its own unique code that is then registered with Lost Paws along with the keeper\u2019s details. Only one keeper at a time can have the claimed ownership of that unique number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do microchips fail?” tab_id=”1665402529762-040cf3cf-2dfc”][vc_column_text]Yeah, I am afraid they do, but only in very small numbers and the main cause of this failure is simply down to the fact that you cannot wrap up your pet in cotton wool. Sometimes the rough and tumble of the life of your pet can break the chip.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do I do if my microchip fails?” tab_id=”1665402554316-24004e40-15bd”][vc_column_text]If it does fail and your vet or implanter cannot find it, he or she may just recommend another chip is implanted.\u00a0 Just make sure if this is done you update your record at Lost Paws.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Transfer of a Microchip” tab_id=”1666868028725-0ce74386-9722″][vc_column_text css=””]You can at anytime transfer your dog’s chip to our database at Lost Paws. If you wish to do this and as the new keeper of that dog you will need to register at Lost Paws, pay the lifetime subscription, if required. As soon as you have completed the registration you can complete your pet’s dashboard. If you select the premium option we will then send you the QR coded pet tag you have chosen. Once you receive it just add the code to you pet’s dashboard. Finally in both cases contact the original database company and ask them to remove your chip number and data from their site.\u00a0 If you encounter any problems with this process please email us at admin@lostpaws.co.uk[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Transfer of Pet Ownership” tab_id=”1666868131302-b65a69b0-b5a9″][vc_column_text css=””]If you are selling or just giving your pet to another person, you must by law make sure that the chip data you have already registered is transferred to the new owner. To do this the current owner must use the transfer button in their pet’s dashboard and complete the data that is requested. . Once done the new owner will get an email asking them to register at Lost Paws. Finally when the new owners account is authorised the transfer of the pet’s details will be confirmed on the new owners dashboard<\/p>\n

We do not offer any refund on the subscription fee that has been already paid.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”More Info” tab_id=”1675700572498-d0c6d0f2-3fb5″][vc_column_text]Further details on the law surrounding the microchipping of dogs can be found by clicking on the links below
\nhttps:\/\/www.legislation.gov.uk\/ukdsi\/2015\/9780111125243<\/a> (England)
\nhttps:\/\/www.gov.uk\/get-your-dog-microchipped<\/a> (England)
\nhttps:\/\/www.gov.uk\/government\/news\/cat-microchipping-to-be-made-mandatory<\/a>
\nhttps:\/\/www.legislation.gov.uk\/wsi\/2015\/1990\/made<\/a> (Wales)
\nhttps:\/\/www.legislation.gov.uk\/sdsi\/2016\/9780111030127<\/a> (Scotland)
\nhttps:\/\/www.nidirect.gov.uk\/articles\/dog-licensing-and-microchipping#:~:text=All%20dogs%20in%20Northern%20Ireland,dog\u2019s%20microchip%20number%20are%20accurate<\/a> (Northern Ireland)[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Legal<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion c_icon=”” active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”What is the difference between a Keeper and an Owner?” tab_id=”1665402644828-438d1e1a-85ad”][vc_column_text]Keepership is purely the position of a being the named or registered keeper or guardian. Ownership is the state of having complete legal control of the status. A registered keeper does not on its own legally denote ownership.<\/p>\n

As a government compliant database all of our operations adhere to the Microchipping of Dogs (England) Regulations 2015, made under section 12 of The Animal Welfare Act 2006. Complying to these regulations we are required to keep the name, address and telephone number of the keeper of the pet alongside a dog\u2019s microchip number so that your pet can be returned home if it is ever lost or stolen.<\/p>\n

The full details of these regulations can be viewed over on the gov.uk<\/a> website. However, under section 2 \u201cInterpretation\u201d; it states that \u201ckeeper\u201d in relation to most dogs means \u201cthe person with whom [the dog] normally resides\u201d. To ensure adherence to these regulations and for ease of communication, Lost Paws uses this terminology for all pets recorded on our database.<\/p>\n

Lost Paws is not a legal body. We cannot make any adjudication on any dispute over legal ownership for any pets. In the event of a dispute over the transfer of keepership of a pet registered on Lost Paws. Or if there is an ownership dispute, we will mark the record as disputed, locking the record and preventing any further activity. Lost Paws will not enter into any legal dispute of ownership and will comply by the decision of the Court to change any data on our database.<\/p>\n

We do not offer any legal advice on any specific cases.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1628763268539{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f1faff !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]\n

Contact<\/h5>\n

Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact Us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=”true” et_row_padding=”true” thb_column_padding=”true” css=”.vc_custom_1665403173544{padding-top: 160px !important;padding-bottom: 60px !important;background-image: url(https:\/\/www.lostpaws.co.uk\/wp-content\/uploads\/2021\/08\/faq_header_img_3.jpg?id=3995) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1628774941718{margin-top: 20px !important;}”] FAQ’s [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] Subscription [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion c_icon=”” active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”Why Lost Paws offers free microchip registration” tab_id=”why-lost-paws-offers-free microchip-registyration”][vc_column_text css=””]We offer free pet microchip registration to […]<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-10890","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/pages\/10890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/comments?post=10890"}],"version-history":[{"count":10,"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/pages\/10890\/revisions"}],"predecessor-version":[{"id":14199,"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/pages\/10890\/revisions\/14199"}],"wp:attachment":[{"href":"https:\/\/lostpaws.co.uk\/lp-api\/wp\/v2\/media?parent=10890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}