FAQ’s

The current lifetime subscription cost is £13.95 including VAT.

Yes, you can add another pet to your account at any time, but you will be required to take out another lifetime subscription

Yes, you will be notified by e-mail on completion of your purchase.

Further details on the law surrounding the microchipping of dogs can be found by clicking on the links below
https://www.legislation.gov.uk/ukdsi/2015/9780111125243 (England)
https://www.gov.uk/get-your-dog-microchipped (England)
https://www.gov.uk/government/news/cat-microchipping-to-be-made-mandatory
https://www.legislation.gov.uk/wsi/2015/1990/made (Wales)
https://www.legislation.gov.uk/sdsi/2016/9780111030127 (Scotland)
https://www.nidirect.gov.uk/articles/dog-licensing-and-microchipping#:~:text=All%20dogs%20in%20Northern%20Ireland,dog’s%20microchip%20number%20are%20accurate (Northern Ireland)

A microchip is a passive transponder which uses RFID (Radio Frequency Identification Device) technology. Our chips are manufactured with a frequency of 134.2 kHz which conforms with ISO 11784/11785 standards. This is required by UK regulations and those of EU countries and most other territories.

Each microchip is pre-programmed with a unique number, then sealed with resin to protect the inner circuitry and finally encased in bio-compatible glass and coated with Parylene-C. This chip is then put into a needle attached to a syringe, which allows the implanter to inject it into the pet, just below the skin. Its no more painful to the pet than you having your vaccinations.

Parylene-C is a medical grade coating that allows natural tissue to adhere to it so reducing the possibility of migration. It can take up to four weeks for this process to be completed and so some migration may occur during this period.

As a proud owner of a new dog you must by law have it microchipped, so if your dog gets lost and the chip is scanned you can be identified as the keeper of that pet. This may have been done already by the breeder and if that is the case they will arrange to transfer the ownership of that chip to you. If not already chipped, you can either take your dog to your veterinary surgeon at eight weeks of age, or a licenced implanter and they will do it. The chip data given comes in the form of a barcode which you then register on our site.

When a scanner is placed near the chip it will be read and the unique sequence of numbers will be transmitted to the scanner. Each chip has its own unique code that is then registered with Lost Paws along with the keeper’s details. Only one keeper at a time can have the claimed ownership of that unique number.

Yeah, I am afraid they do, but only in very small numbers and the main cause of this failure is simply down to the fact that you cannot wrap up your pet in cotton wool. Sometimes the rough and tumble of the life of your pet can break the chip.

If it does fail and your vet or implanter cannot find it, he or she may just recommend another chip is implanted.  Just make sure if this is done you update your record at Lost Paws.

You can at anytime transfer your dog’s chip to our database at Lost Paws. If you wish to do this and as the new keeper of that dog you will need to create an account at Lost Paws, pay the lifetime subscription. As soon as we receive the payment we will then send you the QR coded pet tag you have chosen. Once you receive it, follow all the instructions on how to add your pet’s data in your account and at the same time email or contact the original database company and ask them to remove your chip number and data from their site.  If you encounter any problems with this process please email us at mailto:hello@lostpaws.co.uk

If you are selling or just giving your pet to another person, you must by law make sure that the chip data you have already registered is transferred to the new owner. To do this the new owner must set up an account in their name, pay the lifetime subscription and once this is completed they will be sent a new tag. Once it’s received please ask the previous owner to go to their account dashboard and click the transfer button. Once the requested details have been entered the pet’s data will be transferred to you. The old Lost Paws tag from the original owner will now not be valid.

No transfer of keepership is permitted by law if the dog is not chipped.

We do not offer any refund on the subscription fee that has been already paid.

Further details on the law surrounding the microchipping of dogs can be found by clicking on the links below
https://www.legislation.gov.uk/ukdsi/2015/9780111125243 (England)
https://www.gov.uk/get-your-dog-microchipped (England)
https://www.gov.uk/government/news/cat-microchipping-to-be-made-mandatory
https://www.legislation.gov.uk/wsi/2015/1990/made (Wales)
https://www.legislation.gov.uk/sdsi/2016/9780111030127 (Scotland)
https://www.nidirect.gov.uk/articles/dog-licensing-and-microchipping#:~:text=All%20dogs%20in%20Northern%20Ireland,dog’s%20microchip%20number%20are%20accurate (Northern Ireland)

Keepership is purely the position of a being the named or registered keeper or guardian. Ownership is the state of having complete legal control of the status. A registered keeper does not on its own legally denote ownership.

As a government compliant database all of our operations adhere to the Microchipping of Dogs (England) Regulations 2015, made under section 12 of The Animal Welfare Act 2006. Complying to these regulations we are required to keep the name, address and telephone number of the keeper of the pet alongside a dog’s microchip number so that your pet can be returned home if it is ever lost or stolen.

The full details of these regulations can be viewed over on the gov.uk website. However, under section 2 “Interpretation”; it states that “keeper” in relation to most dogs means “the person with whom [the dog] normally resides”. To ensure adherence to these regulations and for ease of communication, Lost Paws uses this terminology for all pets recorded on our database.

Lost Paws is not a legal body. We cannot make any adjudication on any dispute over legal ownership for any pets. In the event of a dispute over the transfer of keepership of a pet registered on Lost Paws. Or if there is an ownership dispute, we will mark the record as disputed, locking the record and preventing any further activity. Lost Paws will not enter into any legal dispute of ownership and will comply by the decision of the Court to change any data on our database.

We do not offer any legal advice on any specific cases.